Policies

Thank you for trusting Silla's Customs with your customs needs! We look forward to working with you!

PLEASE READ! Silla's Customs is not responsible if you decide not to read policies in full.

CUSTOM ORDER MINIMUM IS $20

NO REFUNDS.

NO CASH PAYMENTS

Full payment is required to secure your order. 

In order for us to create to the best of our ability, we will need you to be VERY SPECIFIC with your request.

Communication is important. Please keep in mind if you fail to have good communication skills , ignore, leave messages on seen or do not respond to any attempt to contact within 24 hours, your order will be finalized. REMEMBER you have revisions and I can only help and make changes if you communicate with me. If you prefer any other communication method, it is your responsibility to bring it to my attention, to accommodate your request.

ALL INFORMATION MUST BE SENT RIGHT AFTER PLACING YOUR ORDER.
I will not remind you to send all the information needed if not sent right away. I have a no refund policy so please be aware before placing your order. 

Every custom order has a turnaround time of 1-2 weeks.

RTS items ship within 3-5 business days.

There is a limit of 2 revisions if needed on custom orders.

NO RUSH ORDERS.

Shipping Only. Absolutely no pick ups.

Shipping fee is $8 FLAT RATE

FREE SHIPPING on orders over $75

Shipping is made by USPS 

We are not responsible for any damage to packages although we understand things happen sometimes. You will need to contact the local USPS and file a claim. 

Please also note that Silla's Customs can refuse service to anyone. We do not tolerate rude behavior whatsoever. We treat everyone with respect and expect the same from our customers.

GIVEAWAY CONTESTS

-For all Giveaway Winners, you have 24 hours to claim and pay for shipping costs or your winnings will be forfeited.